Shipping Policy and Returns
How much do you charge for shipping?
GeorgeBrownBilt.com offers Free Ground Shipping on all orders within the
Next Day (PM):
Expedited Shipment processing times
- Orders placed Monday-Friday before 12 PM EST will begin processing
that day (excluding holidays).
- Orders placed after 12 PM EST will begin processing the next
- Order placed after 12 PM EST on Friday will be processed the
International Shipping Notice
We ship only to U.S. addresses at this time.
When should I expect delivery?
- Standard Ground shipping will arrive in 5 to 7 business days. We do
not deliver for GeorgeBrownBilt.com on Saturdays, Sundays or on
and federal holidays.
- GeorgeBrownBilt.com ships Monday through Friday, excluding national
federal holidays, to addresses in the continental U.S.
- Apologies, but we cannot deliver to P.O. boxes or military APO/FPO
May I cancel my order?
To better service our customers, orders are processed and shipped very
quickly. Therefore, we will be unable to cancel or modify your order, as
we are unable to edit orders once they begin to process. Unworn items
purchased on GeorgeBrownBilt.com may be returned within 60 days of the
purchase date for a refund.
How do I return my order(s)?
You may return your unworn shoes within 60 days for a refund.
GeorgeBrownBilt.com offers free returns for U.S. customers. To request a
postage-paid return label and packing slip, please click here.
Please note: Item(s) must be returned in the original brand box
(packaging). GeorgeBrownBilt.com does not offer exchanges. You will only
receive a refund for the returned items. If a new item or size is
desired, we recommend placing a new order at your convenience.
Once you have re-packaged your order in its original packaging, place
your packing slip inside the box and affix the return shipping label to
the outside of the box. Each individual package should have a unique
tracking label. Do not copy labels and place them on different
How do I make an exchange?
GeorgeBrownBilt.com is unable to make exchanges. If you desire another
or color, we invite you to revisit GeorgeBrownBilt.com to make a
How long will the return process take?
- Refunds will be processed to the original method of payment within
10 business days.
- The warehouse will inspect merchandise sent back for a refund and
reserves the right to reject returns.
- Once the return has been processed, you will receive a return email
- Depending on the credit card company, it may take an additional 2-10
business days after the credit is applied for it to post.