How do I return my order?
You may return your unworn shoes within 60 days for a refund.
GeorgeBrownBilt.com offers free returns for U.S. customers. To
request a postage-paid return label and packing slip, please click
Please note: Item(s) must be returned in the original brand box
(packaging). GeorgeBrownBilt.com does not offer exchanges. You will
only receive a refund for the returned items. If a new item or size
is desired, we recommend placing a new order at your
Once you have re-packaged your order in its original packaging, place
your packing slip inside the box and affix the return shipping label
to the outside of the box. Each individual package should have a
unique tracking label.
Do not copy labels and place them on different
Do you offer exchanges?
GeorgeBrownBilt.com is unable to make exchanges. If you desire
another size, style or color, simply follow our return instructions
and visit GeorgeBrownBilt.com to place a new order for the item(s)
How much do you charge for shipping?
GeorgeBrownBilt.com offers Free Ground Shipping on all orders within
the continental U.S.
Next Day (PM)
When will my shoes be delivered?
Once your order has shipped, we will email tracking information to
the email address on your order. You can click the tracking link in
your email as often as you wish for real-time shipment updates.
GeorgeBrownBilt.com ships Monday through Friday only
(excluding national and federal
holidays) to addresses in the U.S. We cannot deliver to P.O. boxes
or military APO/FPO addresses.
For ground and expedited shipping times, please check
How can I contact you?
Why was my order cancelled?
We routinely perform audit checks to verify order information in an
effort to maintain high security standards for the protection of our
customers. This may be why your order was cancelled. It is also
possible that your order may have been cancelled if an item became
unavailable after the order was placed. In both cases, an email
confirmation will be sent with the specific cancellation reason of
your order. For more information, we ask that the credit card holder
call us at 866-988-6668.
Can I cancel my order?
To better service our customers, orders are processed and shipped
very quickly. Therefore, we will be unable to cancel or modify your
order, as we are unable to edit orders once they begin to process.
Unworn items purchased on GeorgeBrownBilt.com may be returned within
60 days of the purchase date for a refund.
Do you charge sales tax?
As of January 1, 2015 we have sales tax nexus in all states and are
required to collect sales tax nationwide where applicable. The sales
tax for a purchase is based upon the zip code where the merchandise
Which credit cards do you accept at
GeorgeBrownBilt.com gladly accepts Visa, MasterCard, American Express, Discover, and PayPal. We also accept Visa and MasterCard debit
cards. Credit and debit cards are subject to address verification by
your financial institution. If you get an error message after
submitting your credit card information, please double check to make
sure that you entered the following correctly:
- Your name as it appears on the card.
- Billing address on file with your card issuer.
- Credit card number.
- Card verification number.
- Card expiration date .
If you are still experiencing problems, please call your card issuing
bank for details. Remember, when you shop at GeorgeBrownBilt.com,
your credit card information is safe and secure. For more on how we
protect this information, please see our Secure Purchase
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